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Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
by Michael L. George
from McGraw-Hill Professional

Customer Reviews:

• Avg. Customer Rating: 4.0 / 5.0

• Good overview of implementing lean sigma in services
  Lean Six Sigma for Service provides an overview of how to implement lean and six sigma projects in service organisations. The book is clearly written and includes loads of case studies and covers issues such as the challenges faced in implementation; setting up the project; how your project teams should work; the importance of leadership commitment; and so on. It gives a high level overview of the challenges and requirements for success. For a book with "six sigma" in the title there is very little... more info

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