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Customer Reviews:
Avg. Customer Rating: 5.0 / 5.0
A useful addition to your customer service library As with other 'Dummies' books this provides a pretty comprehensive overview of the subject. The authors are experienced professionals in the field and clearly have much expertise to share. The 'Dummies' books are laid out in an appealing and easy to digest way. Great to dip into for inspiration. Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
Fantastic! I bought the book just days before I had a customer service executive job interview for an online travel company. I had no experience whatsoever in cust. service but I had just finished Travel & Tourism courses and desperately wanted to find a job in this industry. And you know what - after reading that book I knew more about customer service than all my interviewers together and I got the job straight away!
Thank you so much, "Dummies.." and Amazon.co.uk who helped to get me my dream job :)
Great book!!! I must say this is a very useful and interesting book. It covers all you need to know about customer service in a very interesting way. Learn how to be a good employer, employee, seller, customer....it even gives examples on how to write good complaint letters! After you finish this book you will have a new point of view of what good customer service is. Written in a way that makes it very easy to understand and with examples based on experiences. I enjoyed reading this book and I can say that anyone who... more info
Easily read and helpful content I found this book to be quite good actually. I enjoy the writing style of the 'For Dummies' range of books - making serious content easy to digest and even fun! The book is no high brow, intellectual take on the intricacies of customer service, but then that's not why you buy these books is it?
What it does offer is a great practical view of interacting with people, and some great simple tips that you can implement almost immediately. What made the biggest impression on me was the books insistence on... more info
